On-site Dispatch
Field engineering support for physical tasks and critical incidents, providing hands-on expertise when you need it most.
Key Benefits
Rapid response times with technicians dispatched within 2-4 hours for critical issues
Certified field engineers with expertise in hardware installation, replacement, and troubleshooting
Global coverage across 90+ countries with local technicians understanding regional requirements
Complete parts and equipment availability reducing repair time and minimizing downtime
Emergency escalation procedures for mission-critical failures requiring immediate attention
Transparent communication with real-time status updates and detailed incident reports
Deep Dive
Field Engineering Support
Sometimes your problems can't be fixed remotely. Our field engineers are equipped with tools, diagnostic equipment, and spare parts to handle any physical IT challenge. From server installations and hardware replacements to cable runs and network device configuration, our technicians arrive prepared to resolve your issue on the first visit whenever possible.
Critical Incident Response
When critical systems fail and remote support cannot resolve the issue, every minute matters. Our emergency dispatch program prioritizes critical incidents, dispatching senior technicians to your location within 2-4 hours. We maintain strategic technician positions globally to minimize travel time, and our hotline ensures you speak with a real person, not an automated system.
Hardware Installation & Configuration
Deploying new hardware requires careful planning and expert installation. Our technicians handle unboxing, physical installation, configuration, testing, and commissioning. They verify all connections, run diagnostic tests, and document system baseline performance. When your new infrastructure is installed by our team, you can be confident it's done right.
Emergency Troubleshooting & Resolution
Faced with a broken server, crashed network switch, or failing storage array? Our on-site technicians can perform advanced diagnostics, identify root causes, and implement fixes. If replacement is needed, we coordinate rapid parts procurement and installation. Our goal is to minimize downtime and get you back to normal operations as quickly as possible.
Field Services We Provide
Hardware Services
- •Server installation, replacement, and decommissioning
- •Network device installation and configuration
- •Storage array installation and SAN configuration
- •Component upgrades and memory/drive replacements
Infrastructure Services
- •Structured cabling installation and management
- •Rack and stack services with power/cooling setup
- •Data center relocation and migration support
- •Site surveys and network assessments
Service Level Options
Standard
Next Business Day response within your time zone
Critical
2-4 hour response for mission-critical failures
Custom SLA
Tailored response times matching your business needs